Document P 2022 by At Home with Maths
Last revised on 22 July 2022

Company policy

Maths sessions with Dr. M

The following applies to all sessions run by “At Home with Maths Ltd.” This comprises lessons online or face to face, 1-2-1 or small groups, taster sessions and any other sessions with Dr. M or by participating in a forum.

I (Dr. M) shall always strive to help you as much as I can and I endeavour to understand your circumstances and be flexible with lessons accordingly. However, my lesson slots are in high demand and therefore, as a result, this policy has been created.

Please read the policy carefully. Should you have any queries or if you wish to discuss the policy in greater detail, please contact me immediately. If I do not hear from you, I shall assume your full acceptance of my company policy.

Terms and Conditions

By signing the booking form, you agree to make sure your equipment is in good working order, to attend all your designated lessons and to arrive punctually, behave accordingly and complete all the homework and/or any activity set by me. I reserve the right to cancel your agreement with me and to charge accordingly where your equipment is not working properly, attendance and punctuality fall below these standards or where your actions and commitment are not conducive to achieving our mutually set expectations and furthermore, no refund will be due. My decision remains final and this will not be subject to an appeal process.

Payment Options

• All payments must be made by the due date. Failure to abide by this request may result in the cancellation of our agreement and the forfeiture of your place at my tuition centre.
• All payments should be made monthly in advance, every month (irrespectively of the number of lessons in a month), for as long as you need lessons with “At Home with Maths Ltd”. This will secure 39 weekly lessons per academic year during school terms.
• All payments should reach me no later than on the 16th day of the preceding month (please bear in mind that standing orders will take 3 working days to reach my bank account).
• In exceptional circumstances and only with the full written agreement of “At Home with Maths Ltd”, you may be able to pay by instalments. When this has been agreed and authorised, please ensure that all payments reach me at least 48 hours prior to the start of the relevant lesson(s).
• You may pay by bank transfer.

Please contact Dr. M for bank details.

• In exceptional circumstances and only with the full written agreement of “At Home with Maths Ltd”, I shall accept cash payments (paid directly to myself). In this case, please ensure that each payment reaches me before or on the set date of each lesson.
• If you have a change of heart and wish to discontinue your lessons prior to the end of your agreed lesson plan, two weeks’ notice will be required. Where a complaint has been made, I shall endeavour to resolve any issue to your full satisfaction whilst also aiming to improve my service.
• In the case of any issues or financial hardship, please contact me to discuss the various options that may be open to you.

See also Disclaimer.